1. Personal Information
(a) “Personal Information” means information about an identifiable individual, including all data, whether true or not, about an individual who can be identified (i) from that data, or (ii) from that data and other information to which the organisation has or is likely to have access;
(b) “Data Protection Laws” means any applicable law relating to the protection, privacy and security, collection, use, disclosure, and/or processing of sensitive or other personally identifiable information, including the Singapore Personal Information Protection Act 2012 (“PDPA”) (collectively, “Data Protection Laws”).
1.2 Examples of such Personal Information that you may provide us include (depending on the nature of your interaction with us):
(a) your name and address, age and gender, personal financial records, identification numbers including your National Registration Identification Card number, Social Insurance Number, and personal references, to the extent permitted by applicable local laws, and any other information that you have provided to us or was collected by us from other sources, or in other forms of interaction with you; and
(b) information about your use of our Website, App, and services, including cookies, information about your domain name, and IP addresses.
1.3 For the avoidance of doubt, in the event that Data Protection Laws permit the Cityneon Group to collect, use, disclose and/or process your Personal Information without your consent, such permission granted by the law shall continue to apply.
2. Collection of Personal Information
2.1 Generally, we collect your Personal Information in the following ways:
(a) Information you provide to us: Personal Information that you provide to us, such as when using the contact form on our Website, including your name, email address, and other contact details;
(b) Our correspondence: if you contact us, we will typically keep a record of that correspondence;
(c) Survey information: We may also ask you to complete surveys that we use for research purposes. In such circumstances we shall collect the information provided in the completed survey;
(d) Promotions: We may request Personal Information to administer your participation in contests, sweepstakes or other promotions that we organise;
(e) Marketing preference information: Details of your marketing preferences (e.g. communication preferences) and information relevant to selecting appropriate products and services to offer you;
(f) Website and communication usage: Details of your visits to the websites and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, location data, web logs, other communication data, and the resources that you access;
(g) CCTV and Events: When your images are captured by us via CCTV cameras while you are within our property and/or premises, or via photographs or videos taken by us or our representatives when you attend our events;
(h) Activities on Social Networking Sites (SNS): If you choose to participate (for example, by “liking” Cityneon’s profile on Facebook or Twitter, posting a message, or answering a poll), we will have access to the information you divulge which may include Personal Information; and
(i) Publicly Available Sources: From publicly available sources.
2.2 When you browse our Website or use our App, you generally do so anonymously but please see paragraph 10 below for information on cookies that we have implemented on our Website.
2.3 If you provide us with any Personal Information relating to a third party (e.g. information on your dependent, spouse, children, and/or parents), by submitting such information to us, you represent and warrant to us that you have obtained the consent of such third party to you providing us with their Personal Information, and for the further collection, use, disclosure and/or processing by us of their Personal Information, for the purposes contemplated hereunder, and that such consents have not been withdrawn.
2.4 You shall ensure that all Personal Information submitted to us is complete, accurate, true, and correct. Failure on your part to do so may result in our inability to provide you with the products and/or services that you have requested.
3. Purposes for the Collection, Use, Disclosure, and/or Processing of Personal Information
3.1 In general, we collect, use, disclose and/or process your Personal Information for the following purposes:
(a) To provide and manage the products and services you have requested. To administer our services, including to carry out our obligations arising from any agreements entered into between you and us, or to notify you about changes to our services and products, as well as to ensure that we have correct or up to date information about you (such as your current address or date of birth) and to better manage your relationship with us.
(b) To communicate with you regarding information, products, and services that may be of interest. To provide you with updates and offers, where you have chosen to receive these.
(c) To understand our customers and to develop and tailor our products and services. We may analyse the Personal Information we hold in order to better understand your usage patterns and preferences, as well as to better understand our business and develop our products and services;
(d) To inform you of changes. To notify you about changes to our services and products;
(e) To ensure website content is relevant. To ensure that content from our websites is presented in the most effective manner for you and for your device, which may include passing your data to business partners, suppliers, and/or service providers;
(f) To reorganise or make changes to our business. In the event that we: (i) are subject to negotiations for the sale of our business or part thereof to a third party; (ii) are sold to a third party; or (iii) undergo a re-organisation, we may need to transfer some or all of your Personal Information to the relevant third party (or its advisors) as part of any due diligence process for the purpose of analysing any proposed sale or re-organisation. We may also need to transfer your Personal Information to that re-organised entity or third party after the sale or reorganisation for them to use for the same purposes as set out in this policy;
(g) In connection with legal or regulatory obligations. We may process your Personal Information to comply with our regulatory requirements or dialogue with regulators as applicable which may include disclosing your Personal Information to third parties, the court service, and/or regulators or law enforcement agencies in connection with inquiries, proceedings, or investigations by such parties anywhere in the world or where compelled to do so. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime;
(h) To conduct audits. To conduct audits, reviews, and analysis of our internal processes, action planning, and manage commercial risks; and/or
(i) For purposes which are reasonably related to the aforesaid.
3.2 Furthermore, and without prejudice to the generality of the foregoing, and where permitted under Data Protection Laws, we may also collect, use, disclose and/or process your Personal Information for any of the following purposes:
(a) to send you an invitation(s) to form part of our consumer panel, testing product, interviews, or research groups (unless you unsubscribe from receiving marketing material from Cityneon Group);
(b) to contact you regarding current or new Services offered by the Cityneon Group (unless you unsubscribe from receiving marketing material from Cityneon Group);
(c) to inform you of new features, special offers, and sales promotions offered by the Cityneon Group (unless you unsubscribe from receiving marketing material from Cityneon Group); and/or
(d) to match Personal Information with other data collected for other purposes and from other sources (including third parties) in connection with the customisation, provision or offering of products, services, marketing or promotions, whether by the Cityneon Group or other third parties.
3.3 If you have provided us with your telephone number(s) and have indicated that you consent to receive marketing or promotional information via your telephone number(s), then from time to time, we may contact you using such telephone number(s) (including via voice calls, text, fax or other means) with information about our products and services.
3.4 In relation to particular products or services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use, disclose and/or process your Personal Information. If so, we will collect, use, disclose and/or process your Personal Information for these additional purposes as well, unless we have specifically notified you otherwise.
3.5 You may withdraw your consent by contacting us using the contact details set out in paragraph 12.
4. Disclosure of Personal Information
(a) amongst the Cityneon Group and its subsidiaries, affiliates and related corporations (including their respective staff);
(b) contractors, agents, service providers and other third parties we use to support our business. These include but are not limited to those which provide administrative or other services to us such as delivery service providers, insurance providers, payment processing service providers, web analytics tool providers, mailing houses, telecommunication companies, information technology companies and data centres;
(c) vendors or third party service providers and our marketing and business partners in connection with any Services and/or marketing promotions;
(d) our corporate clients;
(e) any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale);
(f) external banks, credit card companies, other financial institutions and their respective service providers;
(g) our professional advisers such as consultants, auditors and lawyers;
(h) relevant government ministries, regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority; and/or
(i) any other party to whom you authorise us to disclose your Personal Information to.
4.2 We may share information about you in aggregated or anonymised form, for example, information regarding business product-related reviews, with the abovementioned entities or parties (e.g. our business partners).
5. Deemed consent
In addition to the matters set forth above, subject to and in accordance with applicable law, you shall be deemed to have consented to Cityneon Group collecting, using, disclosing, and sharing amongst ourselves your Personal Information, and disclosing such Personal Information to Cityneon Group’s authorised service providers and relevant third parties:
(a) where in response to a request for your Personal Information in connection with identified purposes, you voluntarily provide such Personal Information to Cityneon Group for such purpose(s);
(c) where we have brought to your attention our intention to collect, use or disclose your personal data for identified purposes, and you have not taken any action to opt-out within the period specified in our notices. For this purpose, you agree that we may provide you such notices via the Cityneon Group website, or via other forms of communication (e.g. SMS or email) based on the contact particulars that we may have of you in our records from time to time.
6. Other Bases for Handling or Processing Your Personal Information
(b) for improving our products, services, processes or business, understanding customer preferences and personalising experiences and recommendations, based on your Personal Information records with any Cityneon Group companies (regardless of whether you are an existing or prospective customer of any Cityneon Group companies).
7. Securing your Personal Information
7.1 We use commercially reasonable physical, electronic, and procedural safeguards to protect against unauthorized use, access, modification, destruction, disclosure, loss, or theft of your Personal Information in our custody or control in accordance with applicable law.
7.2 We have agreements and controls in place with third-party service providers requiring that any information we provide to them must be safeguarded and used only for the purpose of providing the service we have requested the company to perform.
8. Security over the Internet
No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Information in accordance with applicable law.
9. Retention of your Personal Information
Our retention periods for personal data are based on business needs and legal requirements. We retain your Personal Information for as long as is necessary for the processing purpose(s) for which the information was collected, and any other permissible, related purposes.
10.2 Web beacons (also known as pixel tags and clear GIFs) involve graphics that are not apparent to the user. Tracking links and/or similar technologies consist of a few lines of programming code and can be embedded in our websites (including our Website) or platforms. Web beacons are usually used in conjunction with cookies and primarily used for statistical analysis purposes. This technology can also be used for tracking traffic patterns on websites (including our Website) and platforms, as well as finding out if an e-mail has been received and opened and to see if there has been any response.
10.3 We may employ cookies and other technologies as follows:
(a) tracking information such as the number of visitors and their frequency of use, profiles of visitors and their preferred sites;
(b) making our websites (including our Website) and platforms easier to use. For example, cookies may be used to help speed up your future interactions with our websites (including our Website) and platforms;
(c) to better tailor our products and services to your interests and needs. For example, cookies information may be identified and disclosed to our vendors and business partners to generate consumer insights;
(d) collating information on a user’s search and browsing history;
(e) when you interact with us on our websites (including our Website) and platforms, we may automatically receive and record information on our server logs from your browser. We may collect for the purposes of analysis, statistical and site-related information including, without limitation, information relating to how a visitor arrived at the website (including our Website) or platform, the browser used by a visitor, the operating system a visitor is using, a visitor’s IP address, and a visitor’s clickstream information and time stamp (which may include, for example, information about which pages they have viewed, the time the pages were accessed and the time spent per web page);
(f) using such information to understand how people use our websites (including our Website) and platforms, and to help us improve their structure and contents;
(g) using cookies that are necessary in order to enable our websites (including our Website) and platforms to operate, for example, cookies that enable you to log onto secure parts of our websites (including our Website) and platforms; and/or
(h) personalising the website (including our Website) and platform for you, including delivering advertisements that may be of particular interest to you and using cookie-related information to allow us to understand the effectiveness of our advertisements.
10.4 Some cookies we use are from third-party companies to provide us with web analytics and intelligence about our websites (including our Website) and platforms. These companies collect information about your interaction with our websites (including our Website) and platforms. We use such information to compile statistics about visitors who interact with the websites (including our Website), platforms and other Cityneon Group’s online content, to gauge the effectiveness of our communications, and to provide more pertinent information to our visitors.
11. Third-Party Sites
12. Contacting Us – Withdrawal of Consent, Access, and Correction of Your Personal Information
12.1 We will use reasonable endeavors to ensure that your Personal Information is accurate. In order to assist us with this, you should notify us of any changes to the Personal Information that you have provided to us by contacting us as set out in the “Contacting Us” section below.
12.2 If you:
(c) would like to obtain access and make corrections to your Personal Information records, please contact us as follows:
Cityneon Holdings Pte Ltd
Data Protection Officer
25 Tai Seng Avenue #06-01
We would also appreciate it if you mention in the subject header of any mail and/or email that your mail and/or email is a PDPA-related request in order to allow us to pass your mail and/or email in an efficient manner to our Data Protection Officer
12.3 Please note that if your Personal Information has been provided to us by a third party (e.g. your employer), you should contact that organization or individual to make such queries, complaints, and access and correction requests to the Cityneon Group on your behalf.
12.4 If you withdraw your consent to any or all use of your Personal Information, depending on the nature of your request, we may not be in a position to continue to provide our Services to you or administer any contractual relationship in place, which in turn may also result in the termination of any agreements with us, and you’re being in breach of your contractual obligations or undertakings. Our legal rights and remedies in such an event are expressly reserved.
14. Governing Law
These terms & conditions (“T&Cs”) are offered to you by Cityneon Holdings Pte Ltd and its affiliates (“Cityneon”), and govern your use as a visitor to www.Cityneon.net and/ or other websites managed by Cityneon that reference the T&Cs (the “Cityneon Sites”).
By using, accessing and/or visiting the Cityneon Sites, you accept and agree to these T&Cs. If you do not accept and agree to the T&Cs, you should immediately stop using, accessing, and/or visiting the Cityneon Sites.
We reserve the right to make changes at any time to the Cityneon Sites, these T&Cs, our policies, and any other terms applicable to a service, registration, sign up, opt-in, or download. We will notify you of any material changes to the T&Cs by posting the new T&Cs on the Cityneon Sites. Please consult these T&Cs regularly for any changes. The date of the last revision appears at the top of the T&Cs. Your use of the Cityneon Sites following any changes to the T&Cs will signify your acceptance of the revised terms.
ACCESS TO AND USE OF THE CITYNEON SITES
Subject to these T&C, Cityneon grants you a limited license to access and use the Cityneon Sites for your personal, non-commercial use. However, except as otherwise provided in these T&C, the contents of the Cityneon Sites is owned by or licensed to Cityneon, and protected by various intellectual property and other laws. Consequently, without our express written consent, you may not download (other than through page caching) or modify a Cityneon Site or any portion thereof, or reproduce, distribute, duplicate, copy, display, sell, mirror, or otherwise exploit the Cityneon Sites or any portion thereof. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of Cityneon.net so long as the link does not portray Cityneon or Cityneon.net in a false, misleading, derogatory, or otherwise offensive matter. You may not use any meta-tags or any other “hidden text” utilizing Cityneon or Cityneon’s name or trademarks to reference the Cityneon Sites without our express written consent. You may not use disguised referrals to link to any Cityneon Site. Without our prior written consent, you may not exploit the Cityneon Sites or any content appearing therein for commercial purposes. If you are under age 13, you may use the Cityneon Sites only with the involvement of a parent or guardian. Any unauthorized use of the Cityneon Sites or use in violation of these T&Cs terminates this limited license.
COMMENTS; PROHIBITED CONDUCT; NO OBLIGATION FOR CITYNEON TO MONITOR; ELECTRONIC COMMUNICATIONS
The content you post may not be illegal, obscene, offensive, racist, sexist, hateful, threatening, defamatory, libelous, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable to Cityneon in its sole discretion, and shall not consist of or contain software viruses, political campaigning, commercial solicitation, advertisements, chain letters, mass mailings, or any form of “spam.”
Cityneon takes no responsibility and assumes no liability for any content posted by you or any third party. Cityneon may monitor, review or edit such content you or others post or submit, but is not obligated to do so.
When you visit a Cityneon Site or send e-mails to us, you are communicating with us electronically and therefore consent to receive communications from us electronically. We may communicate with you by e-mail or by posting notices on the Cityneon Sites. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
INTELLECTUAL PROPERTY MATTERS
All content included on the Cityneon Sites, such as text, graphics, logos, button icons, images, and software, and the compilation thereof are, unless otherwise stated, the property of Cityneon and/or its licensors and protected by international copyright laws and other laws and regulations. Any and all software and other materials available for download from the Cityneon Sites are, unless otherwise stated, the property of Cityneon and protected by international copyright laws.
“Cityneon” and other graphics, logos, page headers, button icons, scripts, and service names may be trademarks, registered trademarks, or trade dress of Cityneon. You may not use the foregoing in any manner that disparages or discredits Cityneon or is likely to cause confusion among customers. You may not use Cityneon’s trademarks and/or trade dress in connection with any product or service without our express written consent.
DIGITAL MILLENIUM COPYRIGHT ACT
Cityneon respects the intellectual property rights of others. If you believe that your copyrighted work is posted or made available on the Cityneon Sites without your authorization and you claim infringement, then as outlined in 17 USC 512(c) you should provide the following information to us:
- a physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.
- identification of the copyrighted work claimed to have been infringed.
- identification of the material that is claimed to be infringing or the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Cityneon to locate the material.
- information reasonably sufficient to permit Cityneon to contact you, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted.
- a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
- a statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
For notice of claims of copyright infringement, you may contact us at:
Cityneon Holdings Pte Ltd
Copyright Infringement Officer
25 Tai Seng Avenue #06-01
The email address will not respond to inquiries not relevant to copyright.
DISCLAIMER OF WARRANTIES
YOUR USE OF THE CITYNEON SITES AND ALL CONTENTS THEREON IS AND SHALL BE AT YOUR SOLE RISK. THE CITYNEON SITES AND ALL CONTENTS THEREON ARE PROVIDED “AS IS” AND WITHOUT EXPRESS OR IMPLIED WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CITYNEON AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE CITYNEON SITES, ALL CONTENTS THEREON, AND SUPPORT SERVICES, INCLUDING BUT NOT LIMITED TO ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE. CITYNEON MAKES NO WARRANTY AS TO THE ACCURACY OR COMPLETENESS OF THE CONTENTS OF THE CITYNEON SITES OR OF SITES LINKED TO THE CITYNEON SITES, AND DOES NOT ENDORSE OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED BY A THIRD PARTY THROUGH THE CITYNEON SITES OR ANY HYPERLINKED WEBSITES. CITYNEON ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY BUGS, VIRUSES, OR OTHER MALWARE THAT MAY BE TRANSMITTED TO OR THROUGH THE CITYNEON SITES, FOR ANY ERRORS, MISTAKES OR INACCURACIES IN CONTENT, OR FOR ANY LOSS OR DAMAGE INCURRED THAT RESULTS FROM THE USE OF ANY CONTENT MADE AVAILABLE IN ANY WAY THROUGH THE CITYNEON SITES. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
IN NO EVENT SHALL CITYNEON, THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR ACCESS TO OR INABILITY TO ACCESS OR USE THE CITYNEON SITES (INCLUDING THE SERVICES AND SUPPORT SERVICES OFFERED ON THE CITYNEON SITES OR DOWNLOADABLE MATERIALS), EVEN IF CITYNEON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The foregoing limitations will apply even if any warranty or remedy provided under this Agreement fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or other limitations set forth above, so the above limitations or exclusions may not apply to you.
By using a Cityneon Site, you agree that the laws of the Republic of Singapore, without regard to principles of conflict of laws, will govern these T&Cs and any dispute of any sort that might arise between you and Cityneon from your use of the Cityneon Sites.
Any dispute arising out of or in connection with your visit to the Cityneon Sites shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of 3 arbitrator(s). Each party shall appoint a person to serve as an arbitrator. Party appointees shall then appoint the presiding arbitrator. The language of the arbitration shall be English.
ENTIRE AGREEMENT; SEVERABILITY; WAIVER; ASSIGNMENT
These T&Cs and other legal notices published by Cityneon on the Cityneon Sites applicable to an activity you engage in shall constitute the entire agreement between you and Cityneon concerning the Cityneon Sites. If any of the provisions of these T&Cs shall be deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any of the remaining provisions of these T&Cs, which shall continue in full force and effect. No waiver shall be deemed a further or continuing waiver, and Cityneon’s failure to assert any right under these T&Cs shall not constitute a waiver of such right. You may not assign or transfer these T&C, but Cityneon may assign the T&C without restriction.
You agree to indemnify, defend and hold Cityneon, its affiliates, officers, directors, employees and agents harmless from and against any loss, cost, damages, liability, and expense arising out of or relating to your use of the Cityneon Sites and/or any action by you which violates any law, regulation or rights of a third party.
LINKS TO THIRD-PARTY WEBSITES
The Cityneon sites may contain links to third-party websites. You acknowledge and agree that Cityneon does not control such websites and is not responsible for their contents or policies and that the links are provided for convenience and do not represent an endorsement by Cityneon of the third-party websites. If you access such websites via the links, you do so at your own risk.
Without prior notice, Cityneon may terminate your license to access the Cityneon Sites and/or your user account if you violate or breach the T&C or for any other reason, including Cityneon’s discontinuance of the Cityneon Sites. In the event of termination, provisions on prohibited conduct, electronic communications, disclaimer of warranty, limitation of liability, and miscellaneous provisions shall survive.
Date of last revision: 1 Janu 2022